Refund policy

  • Returns
    We do not require customers to return items due to high international shipping costs.
  • Refunds & Replacements
    Refunds or replacements are only offered if the issue is due to our supplier (e.g. damaged, incorrect, or missing items, or delivery failure).
  • Non-eligible cases
    Refunds are not available for:
  • Orders where the item was delivered successfully
  • Customer dissatisfaction not related to product quality
  • Minor packaging damage with a working product
  • Orders older than 90 days
  • How to request a refund
    To request a refund, please contact us with:
  • Photo or video proof of the issue
  • Your order details